Do you have a complaint?

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All staff at MIK & Spelenderwijs are committed to providing you with the best possible service.

However, it may occur that you are not fully satisfied and wish to submit a complaint. MIK & Spelenderwijs takes its clients seriously and that includes your complaint. We are eager to learn from your feedback and work with you to find a solution.

Complaint Mediation
Start by discussing your complaint with the staff member involved. If this is not possible or does not lead to a resolution, please contact their supervisor.

If this still does not result in the desired outcome - or if you prefer to file a formal complaint straight away - click here.

Submit a complaint immediately?
Complaint form

External Complaints Committee (Externe klachtencommissie)
Unable to reach a resolution with us? You can seek mediation for childcare-related issues in the Netherlands via: www.klachtenloket-kinderopvang.nl or submit a formal complaint to the Dutch Geschillencommissie.

The complaints procedure of MIK & Spelenderwijs is part of the MIK & PIW Group. A complaints procedure is in place for all foundations that are part of the MIK & PIW Group. You can find detailed information here: MIK & PIW Group Complaints Procedure.

Annual Report
MIK & Spelenderwijs compiles an annual report on complaints. This report includes, among other things, a summary of the number and nature of complaints handled. Click here to access the report in Dutch.